GDPR Compliance

GDPR Compliance Notice

1. Our Commitment to Data Privacy

Elite Car Wash (“we”, “our”, “us”) is committed to protecting the personal data of individuals in the European Economic Area (“EEA”) in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Although based in Canada, we handle EEA personal data lawfully, transparently, and with full respect for your rights.

2. Scope

This notice applies to any EEA individual who uses or interacts with:

  • Our website and booking portal
  • Online appointment requests and contact forms
  • Email newsletters and promotional offers
  • Customer feedback surveys

3. Legal Bases for Processing

Under GDPR, we rely on the following legal bases:

  • Consent – for newsletters, non-essential cookies, and marketing communications
  • Contract – to perform services you’ve booked with us
  • Legal obligation – to comply with accounting, tax, and regulatory requirements
  • Legitimate interests – to improve our services and website functionality

4. Your Rights Under GDPR

As an EEA data subject, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase (“right to be forgotten”) where applicable
  • Restrict or object to processing in certain circumstances
  • Data portability – receive your data in a machine-readable format

5. Data Transfers

Personal data is stored on secure servers in Canada with protections comparable to the EEA. Standard contractual clauses are in place where required.

6. Data Retention

We retain personal data only as long as necessary for:

  • Providing and improving our car wash and detailing services
  • Meeting legal and financial record-keeping obligations
  • Analyzing anonymized data to enhance customer experience

Typical retention periods:

  • Booking and billing records: 10 years
  • Marketing consents and communications logs: 2 years
  • Inactive customer data: deleted after 3 years

7. Data Protection Officer

Our Data Protection Officer oversees GDPR compliance and can be reached at info@elitecarwashup.com.

8. Supervisory Authority

If you have concerns about our data practices, you may lodge a complaint with your local Data Protection Authority in the EEA.